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Fran's Nu Image CLIENT COMMENTS SUMMARY
(a supplement to the SBDC analysis letter)

 Fran's Client's provided many positive - and sometimes inspiring -
comments including the following example: (exactly as written on the surveys):

FIRST TIME” CLIENT COMMENTS: 

“Great Service! I'm now a client, but also a certified mystery shopper and I 
gave this experience high marks! Thank you for making this an easy, 
comfortable experience." 

“After years of postponing my decision to come for a visit, I'm glad I finally came. 
Very satisfied. I'll be a client for life.” 

“Fran’s has excellent service and staff is very professional.” 

“This was an awesome experience. I did not feel rushed. Thank You!" 

“Very happy with the service and friendly staff. Excellent care, patience 
and professional.” 

“Thank you for a great experience as a first-time patient dealing with breast 
cancer. Wonderful staff!” 

“I had a wonderful experience. Mimi made a situation that could have been 
stressful and disturbing a pleasure and fun experience. Thank you Mimi!." 

“Very Happy. They solved my unbalanced problem after 2 reconstructions. 

“Great service... Great care." “I am so happy. 
Shouldn't have waited so long to use Fran’s.” 

“Ms. Cynthia was helpful and patient. She helped me to be comfortable 
with ALL of this." 

RETURNING CLIENT COMMENTS:

 “They have been my supplier since 2000. Great choice of products. Great to work with/do business with." 

“Very courteous. Professional. Always a great experience." 

“I love it here. So personable, so caring! Well versed about the products." 

“I HIGHLY recommend Fran’s!! I love the easy, courteous, personal 
way I'm treated..." 

“Very well served! Excellent customer service. Highly commendable and 
recommended!”

 “I love Fran’s... and feel so much better as a woman and 
person with their service and products.” 

"Love, love, love Fran’s staff, service, and products. They are a key part 
of my thrivorship.” 

“Thank you for taking care of all of the many details so I can receive my bras 
and prosthetics! You are so kind, empathetic and wonderful!” 

“Thank you! Always professional care & atmosphere when I visit.” 

“Courteous & polite as always. Wonderful

Your feedback is of the utmost importance, good or bad. It lets us know where we stand, and how we can change and improve. Please feel free to express your satisfaction as well as any concerns you might have.

Sincerely,  
Mimi Quade, CMF, Owner
301-843-9282